Secure Parking - Important information for Season Parking account holders - Important information for Season Parking account holders
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Important information for Season Parking account holders

In August 2019, we wrote to customers to share the good news that NCP had bought the operations of Secure Parking in the UK.

At that time, we advised that Season Parking account holders could continue to park with us as before. Since then, we’ve been working closely with NCP on integration and as a result of this, we’ll be closing your existing Season Parking account effective 1 March 2020 as it is not possible to transition accounts across to NCP.

Until 1 March 2020, Season Parking live account holders will be able to enter and leave the car park in the same way. Going forward anyone wishing to continue parking at the same location will need to set up an account and payments with NCP.

All Season Parking account holders have been notified by email on the impact of the change and the actions to follow.

Below is a list of questions or answers which we hope you find useful.

FAQs

Why is my Season Parker account closing on 1 March 2020?

As Secure Parking has been acquired by NCP, we’re in the process of integrating products and services offered as the car parks and products will now be operated and supported by NCP. Unfortunately, it’s not possible to migrate your Season Parker account to NCP.

Between now and 1 March 2020 how will I get in and out of the car park?

The closure of your Season Parker account will not have any operational impact at the car park. You can continue to enter and exit the car park using your local season ticket card as before.

I have a monthly account, how does this change impact me?

As a monthly account holder, you will not receive an invoice for March 2020. Any direct debits for February 2020 will continue to be deducted on 1st February to cover your parking up until 1 March 2020.

I have a quarterly account, how does this change impact me?

As a quarterly account holder, your account is valid until 31 March 2020. If you’ve already paid for March 2020, you’ll receive a refund from Secure Parking UK for the period between 1-31 March 2020.

I have a bi-annual account, how does this change impact me?

As a bi-annual account holder, your account is valid until 30 June 2020. If you’ve already paid until the end of June 2020, you’ll receive a refund from Secure Parking UK for the period between 1 March -30 June 2020.

I have an annual account, how does this change impact me?

As an annual account holder, your account is valid until 31 December 2020. If you’ve already paid until the end of December 2020, you’ll receive a refund from Secure Parking UK for the period between 1 March -31 December 2020.

My account is not paid by direct debit, how does this change impact me?

If you don’t currently pay for your Season Parker account by via direct debit, please ensure that any fees owed up to and including 29 February 2020 are paid to Secure Parking via your usual payment method.

I have paid a Security deposit on my account, what happens to this when my account is closed?

If you’ve paid a security deposit for your account, Secure Parking UK will process a refund will to your account on 6 March 2020. If there are any outstanding payments due for the period up until 29 February 2020, these will be deducted from the total of your security deposit.

How long after my account is closed will I receive my refund?

Refunds will be processed on 6 March and will take up to 7 days to appear in your account.

My registered bank account details have changed, what should I do?

Please contact Secure Parking team at ukreceivables@secureparking.com.au so we can capture your new bank details prior to the 1 March 2020.

Prior to the 1 March, if you’re having problems getting in and out of the car park with your season ticket, what should you do?

Please contact Secure Parking UK team on ukreceivables@secureparking.com.au for assistance.

I want to continue to park at the same car park from 1 March 2020 onwards, what should I do?

You’ll need to contact NCP Season Ticket Team to set up a new account. Simply call NCP directly on 0161 817 8960 (Monday to Friday 8.30am to 5.30pm) or email sales.admin@ncp.co.uk to set up your new arrangement. To ensure your parking is uninterrupted from 1 March 2020, we recommend you contact NCP as soon as possible as you’ll need to allow 10 days from contacting NCP to the start date of your new Season Ticket and will need to have read and accepted our terms and conditions.

If I set up a new account with NCP which is active from 1 March 2020, will I receive a new Season ticket card to use to enter and exit the car park?

No. Your existing Season ticket card has an identification number and we’ll be able to identify your account from this. If you set up a new account with NCP from 1 March 2020, your current Season ticket card will be extended to reflect your new expiry date and can continue to be used for entry and exit at the car park. This will continue to be the case at each renewal until such time the equipment in the car park is updated. Please ensure that each renewal, you advise the NCP Sales Admin team to extend your Season ticket card - the team can be reached on 0161 817 8960 (Monday to Friday 8.30am to 5.30pm) or email sales.admin@ncp.co.uk

I don’t want to continue parking at my car park after 1 March 2020, what will happen?

If you don’t wish to continue parking, your account will close effective from 1 March 2020. Your security deposit will be returned, minus any amounts owed to cover parking up until 1 March 2020. If you’re interested in parking at another NCP car park location please call the NCP Sales Team on 0161 817 8965 (Monday to Friday 8.30am to 5.30pm) or email sales.admin@ncp.co.uk to discuss your requirements.

I have received a Parking Charge Notice after 1 March 2020, what should I do?

Simply call NCP directly on 0161 817 8960 (Monday to Friday 8.30am to 5.30pm) or email sales.admin@ncp.co.uk, who will be more than happy to help.

Since getting my new NCP account live, I’m having problems getting in and out of the car park with my Season ticket card or am experiencing a different operational issue at the car park, what should I do?

Simply contact NCP customer service on 0345 050 7080 (Monday to Friday 8am to 8pm) or email customer.service@ncp.co.uk.

I have lost or my new NCP Season ticket card or it has been stolen, what should I do?

Simply call NCP directly on 0161 817 8960 (Monday to Friday 8.30am to 5.30pm) or email sales.admin@ncp.co.uk, who will be more than happy to help.

My new NCP Season Ticket is for Pay and Display car park, do I need to display a manual permit?

Yes, you’ll need to display a Season ticket permit. If you don’t have a permit please get in contact with NCP directly on 0161 817 8960 (Monday to Friday 8.30am to 5.30pm) or email sales.admin@ncp.co.uk, who will be more than happy to help.

I am a new customer interested in a Season Ticket in one of the current Secure Parking UK locations, what should I do?

You’ll need to contact NCP Season Ticket Team to set up a new account. Simply call NCP directly on 0161 817 8960 (Monday to Friday 8.30am to 5.30pm) or email sales.admin@ncp.co.uk

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